How do I merge accounts or cards?

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That's very easy. To link a card to an account, you need to link the email address you're already using for Joyn, to that card.

It's very easy to do with the Joyn smartphone app:

  1. Tap 'Tap to scan QR code'.
  2. Scan your card's QR code.
  3. The card is now linked to your account!

Don't have a smartphone? 

  1. Go to https://my.joyn.be/card-registration
  2. Enter your card number and the email address that is linked to your Joyn account.
  3. Choose 'Confirm'.
  4. Open the email 'Enjoy your new Joyn card' and click the 'Link your new card' button.
  5. The card is now linked to your account!