You can manually give a customer points from your merchant portal by following these steps:
- Open business.joyn.be and log in.
- Go to the 'Customers' tab.
- Find the customer in question.
- Click the customer's name.
- Scroll to 'History'.
- Click the 'Add points' button.
- Enter the number of points you want to award to your customer.
- Confirm using the blue 'Add points' button.