I have a recent Android device, but I keep getting the message 'Error while loading'. How do I fix this?

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Android devices have a setting that sometimes blocks apps from updating correctly.

You can solve this by following these steps:

  • Go to the settings of your Android device.
  • Choose 'Cloud and accounts'.
  • Continue with 'Backup and reset'.
  • Scroll down until you see 'Automatic restore'.
  • Turn the slider for this option OFF.
  • Delete the Joyn app and install it again.

The problem should be solved now.