How can I block a card?


Did you lose your card and would you like to block it? That's easily done in the Joyn app.

  1. Tap the icon in the upper left corner.
  2. Select 'My account'. 
  3. Choose 'My cards'.
  4. Look for the card number you want to block and tap the icon next to it to block it.

Don't have a smartphone?

Send an email to with the following information:

  • The email address of your Joyn account;
  • The card number of the card you want blocked.