This could be due to several reasons:
- Did the email end up in your Spam folder? Be sure to double check that.
If you do find the email in your Spam folder, don't forget to add the email address to your contacts so this doesn't happen again.
- Did you make a typo in your email address?
- Are you sure you already have a Joyn account for this email address?
If your email address hasn't been linked to your account yet, we can't actually send you a reset link.