I forgot my password. What should I do?


No problem, follow these steps to reset your password:

  1. Open the Joyn app on your smartphone.
  2. Enter the email address that is linked to your Joyn account and tap 'Continue'.
  3. On the next screen, under the button, tap 'Forgot your password?'.
  4. Double check your email address and then tap 'Continue'.
  5. You'll receive an email from Joyn with the subject line 'Create a new password'.
  6. In that email, tap the 'Change password' button.
  7. Enter your new password twice and tap the 'Change password' button to confirm.
  8. You can now log in to the app using your new password.